Cancellation policy

Some items in our store may be offered as a subscription, as a pre-order or as try before you buy. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions
When you start a subscription, you get recurring deliveries. They follow the subscription length and frequency you chose. Your payment details are stored securely. Each delivery is charged, unless you pay in advance. Some subscriptions may renew automatically at the end of their term. If you do not want to renew a subscription, you can cancel it. You can cancel or change your subscription at any time. Your order confirmation emails contain links to your order. From there you can manage your subscription. For more details on returns and refunds, see our refund policy.

Pre-orders
When you place a pre-order, you buy a product that is not in stock or will be available soon but is currently not in stock. We may take no payment or a partial payment at checkout, store your payment method, and then take the full or remaining payment at a later time. You can cancel a partly paid pre-order that has not been fulfilled yet. Once the order has been fulfilled, you cannot cancel it, but you can ask for a full or partial refund. For more details on returns and refunds, see our refund policy.

Try before you buy
When you buy an item to try it, we authorise your payment method before we fulfil the order. You have a set time to decide whether you want to keep the item. If this time has passed and you have not returned the item, we charge the full amount to your payment method.