Privacy policy

Last updated: October 21, 2026

ViPiBaX operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ViPiBaX is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Third-party services for the online withdrawal form

To provide, record, structure and process our online withdrawal form, we use the following service providers as processors (Art. 28 GDPR):

1. Tally B.V. (Zilverenberg 36, 9000 Ghent, Belgium)

   Purpose: Tally provides the technical basis for the online withdrawal form (pop-up). It records the data you enter in encrypted form and makes it available for further processing.

2. n8n (n8n node-based automation, run on dedicated servers)

   Purpose: This tool forwards the form data between the systems involved, without storing it permanently.

3. Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland)

   Purpose: We use Google Workspace (Google Sheets) to store the withdrawals we receive in a structured, audit-proof way and to handle them internally. We use Google services to send you, by email, the confirmation of receipt that the law requires.

Legal basis: Art. 6(1)(b) GDPR (to carry out or unwind the contract) and Art. 6(1)(c) GDPR, because the law requires us to offer an online withdrawal function and to confirm receipt without delay. We also have a legitimate interest (Art. 6(1)(f) GDPR) in handling this process quickly and without errors.

Transfers outside the EU: If data goes to Google servers in the USA, this is based on the EU-U.S. Data Privacy Framework. The EU Commission has issued an adequacy decision for it, and Google is certified under it.

Cookies, pixels and third-party services

On your first visit, a window asks whether you allow services for statistics, marketing and preferences. Services that need your consent load only after you agree. Shopify stores your choice for us in a necessary cookie, using its Customer Privacy API. You can change or withdraw your choice at any time with the link "Cookie settings" at the bottom of every page. You find the individual cookies on the page Cookie policy.

Legal basis: For services that need consent, Art. 6(1)(a) GDPR and Section 25(1) of the German TDDDG. For storing your choice, Art. 6(1)(c) GDPR together with Art. 7(1) GDPR, and Section 25(2) no. 2 TDDDG.

We use these services:

1. hCaptcha (Intuition Machines, Inc., USA)

   Purpose: Shopify protects our contact, newsletter, customer account and comment forms with hCaptcha against spam and automated entries. hCaptcha loads as soon as you click into one of these forms. It receives your IP address and information about your browser. Loads without consent.

   Legal basis: Art. 6(1)(f) GDPR. Our legitimate interest is to protect the forms against misuse.

   Transfers outside the EU: Intuition Machines, Inc. is certified under the EU-U.S. Data Privacy Framework.

2. Judge.me (Judge.me Ltd, London, United Kingdom)

   Purpose: We use Judge.me to collect and show product reviews. If you send a review with our form, Judge.me receives your star rating, your name, your email address, and the title and text of your review. Your name and your review appear on vipibax.de, your email address does not. A statistics pixel from Judge.me loads only after your consent.

   Legal basis: Your consent, Art. 6(1)(a) GDPR (checkbox in the review form; for the pixel also Section 25(1) TDDDG).

   Transfers outside the EU: The EU Commission has issued an adequacy decision for the United Kingdom. Judge.me states that it may also store data on servers in the USA.

3. Trusted Shops (Trusted Shops SE, Subbelrather Straße 15c, 50823 Cologne, Germany)

   Purpose: To show the Trusted Shops Trustbadge. The script loads on every page without consent. Trusted Shops receives your IP address and information about your browser.

   Legal basis: Art. 6(1)(f) GDPR. Our legitimate interest is to show you the Trusted Shops Trustbadge.

4. Google Tag Manager and Google Analytics 4 (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland), through our server container at TAGGRS BV (Heerenveen, Netherlands)

   Purpose: Statistics on how our shop is used, for example pages viewed, cart and purchases. Google Tag Manager loads without consent and controls which services load. Google Analytics sends data only after your consent (category statistics). The data goes through our server container at sst.vipibax.de, which TAGGRS runs for us, and from there to Google. A TAGGRS pixel sends purchase data from the checkout only after your consent.

   Legal basis: Your consent, Art. 6(1)(a) GDPR and Section 25(1) TDDDG. For loading the Tag Manager, Art. 6(1)(f) GDPR; our legitimate interest is to measure the reach of our shop.

   Transfers outside the EU: Google may transfer data to Google LLC in the USA. Google LLC is certified under the EU-U.S. Data Privacy Framework.

5. Google Ads and Google Merchant Center (Google Ireland Limited, Dublin, Ireland)

   Purpose: We measure whether our ads and product listings on Google lead to purchases. Sends data to Google only after your consent (category marketing).

   Legal basis: Your consent, Art. 6(1)(a) GDPR and Section 25(1) TDDDG.

   Transfers outside the EU: as for Google Analytics.

6. Google Customer Reviews (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland)

   Purpose: After an order, we ask you on the order confirmation page whether Google may send you a short survey about your purchase. Only if you agree, Google receives your email address, the order number, the delivery country and the expected delivery date. After delivery, Google sends you an email with the survey. Google can show your answer as a rating of our shop.

   Legal basis: Your consent, Art. 6(1)(a) GDPR. You can withdraw it at any time with effect for the future.

   Transfers outside the EU: as for Google Analytics.

7. Meta Pixel (Meta Platforms Ireland Limited, Dublin, Ireland)

   Purpose: We measure whether our ads on Facebook and Instagram lead to purchases. Loads only after your consent (category marketing).

   Legal basis: Your consent, Art. 6(1)(a) GDPR and Section 25(1) TDDDG. We and Meta are joint controllers for collecting the data and sending it to Meta (Art. 26 GDPR).

   Transfers outside the EU: Meta may transfer data to Meta Platforms, Inc. in the USA. Meta Platforms, Inc. is certified under the EU-U.S. Data Privacy Framework.

8. Kaching Bundles (Kaching Bundles & Upsells, Vilnius, Lithuania)

   Purpose: An app for quantity and bundle offers. Its script loads without consent. It sends data to Kaching only when a Kaching offer is in the cart.

   Legal basis: Art. 6(1)(f) GDPR.

9. Klaviyo (Klaviyo, Inc., Boston, USA)

   Purpose: We use Klaviyo to send our newsletter and automatic emails to people who subscribed to it: welcome emails with the hygiene plan and the discount code, a reminder if you started an order but did not complete it, a reminder about a product you looked at on our website, and tips on use after an order. For this, Shopify sends your email address, your name, your consent status and details of started and completed orders (products, quantity, order value) to Klaviyo. Klaviyo records whether you open an email and which links you click.

   Script on our website: If you agree to marketing in the cookie notice, our website loads Klaviyo's script. Klaviyo receives your IP address, derives an approximate location and time zone from it, and receives details about your browser. The script sets the cookie "__kla_id" (lifetime up to 2 years, shorter in some browsers) and stores the entry "klaviyoOnsite" in your browser. Klaviyo knows you if you clicked a link in one of our emails. Klaviyo then records your visits to our website and which product pages you view (product, variant, item number, price, page address) and links this to your email address. If you have also confirmed your newsletter subscription, we send you one reminder about a product you viewed. Without your consent the script does not load. If you withdraw your consent, our website deletes the Klaviyo cookies and this entry in your browser.

   Back in stock: If you use "Notify me when available" on a sold-out item, we first receive your request through our shop's contact form. Your browser then sends your email address, the item and the language of the page to Klaviyo; Klaviyo also receives your IP address. Klaviyo sends you one single email as soon as the item is available again. This is not a newsletter.

   Shopify also sends customer data without newsletter consent (name, email address, orders) to Klaviyo. We do not send advertising emails to these people through Klaviyo; they only receive the "back in stock" message if they request it themselves.

   Legal basis: For the newsletter and the automatic emails, your consent, Art. 6(1)(a) GDPR. You give it when you confirm your subscription with the link in our confirmation email. You can withdraw it at any time with effect for the future, using the unsubscribe link in every email. For the script on our website, your consent in the cookie notice, Art. 6(1)(a) GDPR and Section 25(1) TDDDG; you can withdraw it at any time with the "Cookie settings" link at the bottom of every page. For "back in stock", your consent with the checkbox in the form, Art. 6(1)(a) GDPR. For sending customer data without consent, Art. 6(1)(f) GDPR; our legitimate interest is managing our customer data in one place.

   Storage period: Your Klaviyo profile with the data above is kept until we delete it; we have no fixed deletion period. We delete it if you ask us to (support@vipibax.de). If you unsubscribe, your profile is kept as unsubscribed so that you receive no more emails from us. After a deletion, Klaviyo keeps a list of deleted contacts as proof of the deletion. The cookie "__kla_id" lasts up to 2 years, shorter in some browsers.

   Transfers outside the EU: Klaviyo stores the data in the USA. Klaviyo, Inc. is certified under the EU-U.S. Data Privacy Framework. For transfers not covered by the Data Privacy Framework, Klaviyo uses the Standard Contractual Clauses of the EU Commission.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@vipibax.de or contact us at Kurt-Schumacher-Allee 8, Langenhagen, 30851, DE For the purpose of applicable data protection laws, we are the data controller of your personal information.